Fire and home safety

Our approach to fire and home safety

We are committed to keeping residents safe in their homes by maintaining fire precautions in our properties and providing information and advice to residents.

  • For information about preventing fires and how to keep safe, please read our fire safety section
  • For information about what you can do to prevent accidents in your home and keep your family safe, please read our home safety section

What you can expect from our service

We work hard to keep our properties safe for residents. We carry out risk assessments to identify safety concerns and complete improvement works to address them.

If Repairs are needed to your property then contact our repairs team If you have concerns about the safety of your home or wish to report an incident, please complete an on-line report or inform your Resident Services Officer.

We will stay in regular contact with you to keep you updated on what we are doing to help resolve the problem and to get updates from you.

Making sure we are succeeding

We work with eternal regulators, including London Fire Brigade, to check that we follow good practice for safety in our properties. We investigate accidents and incidents and review our health and safety performance with help from external experts.

My Octavia app

Contact us via our app

020 8354 5500

Ask for your Communal Services and Improvements Officer

Tell us online - fill in a report form (non-emergency)

Report a fire hazard online here