Feedback and complaints

Feedback and general information

In this section:

Service standards

What you can expect from our service, how we approach customer care and our values.

Safeguarding is everyone's business

If you have a concern about someone you think might be at risk, report it to our customer contact team


We welcome all feedback be it positive or negative. Make formal complaints or happy compliments here.

Compliments and comments

Tell us what you think here.

Decant policy

Sometimes we need to decant (move) residents to another property to carry out repairs or redevelopment

Compensation service

We aim to do things well but if we make a mistake then we apologise and can sometimes offer compensation.

Your personal data

How we keep and manage your personal data.

Accessible services

Do you need information in a different language or advice about how to access our services?

Glossary of terms

Your guide to some of the more complicated terms used on our website.

Annual Resident's Report 2019-2020

Our annual resident's report that lets people know how we have performed over the past year and how we have responded to feedback on our services.