Feedback and complaints
In this section:
What you can expect from our service, how we approach customer care and our values.
We welcome all feedback be it positive or negative. Make formal complaints or happy compliments here.
Compliments and comments
Tell us what you think here.
Sometimes we need to decant (move) residents to another property to carry out repairs or redevelopment
We aim to do things well but if we make a mistake then we apologise and can sometimes offer compensation.
Your personal data
How we keep and manage your personal data.
Do you need information in a different language or advice about how to access our services?
Glossary of terms
Your guide to some of the more complicated terms used on our website.
Annual Resident's Report 2019-2020
Our annual resident's report that lets people know how we have performed over the past year and how we have responded to feedback on our services.