What you can expect from our service, how we approach customer care and our values.

If you have a concern about someone you think might be at risk, report it to our customer contact team

We welcome all feedback be it positive or negative. Make formal complaints or happy compliments here.

Tell us what you think here.

Sometimes we need to decant (move) residents to another property to carry out repairs or redevelopment

We aim to do things well but if we make a mistake then we apologise and can sometimes offer compensation.

How we keep and manage your personal data.

Do you need information in a different language or advice about how to access our services?

Your guide to some of the more complicated terms used on our website.

Our annual resident's report that lets people know how we have performed over the past year and how we have responded to feedback on our services.