Important information for Elm Road residents
Residents seeking urgent support following the fire at Elm Road on Monday 29 January are advised to contact our housing team on the following emergency number: 07741 740898
General contact information
Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500 or email us at firstname.lastname@example.org. Please note that calls may be recorded for training purposes.
Our opening hours
Our Customer Contact team work from 9.30am-4.30pm, Monday to Friday to handle all enquiries and service requests. If your enquiry is not urgent, please email us instead on on email@example.com. You can also contact us using any of the following ways:
- By email - firstname.lastname@example.org / email@example.com
- By telephone - 020 8354 5500
- At our receptions at Emily House
Emily House is open for residents who want to see us to discuss a housing related issue, however you do need to book an appointment before you come. This is to ensure there is someone from the housing team at Emily House to meet with you. Appointments can be booked by calling us on 0208 354 5500. We can also arrange for someone from the team to meet you at your home.
Further details on how to contact us:
How we can help
Emily House – 202-208 Kensal Road, W10 5BN
Open: 10am – 4pm (Monday to Friday)
(Bus routes 23, 18, 28 or 228)
Please make an appointment before you come on 020 8354 5500.
Reporting a repair
To report a repair you can call us on 0208 354 5500 between 8.30am and 5pm, Monday to Friday.
Outside of these hours and on public holidays, there is a special service for emergency repairs only. To contact the emergency repair service please call 0208 354 5500 and follow the instructions in the message. Your call will be automatically transferred to our emergency out-of-hours service. Please note if an operative is sent out to you and they find it is not an emergency, you will be recharged for the cost of the visit.
You can report a non-emergency repair online by using the form below, or by emailing us at firstname.lastname@example.org. Please contact us by phone for all emergency repairs.
Media or press enquiries
For all press and media enquiries please contact the Communications team via email, email@example.com or call 07503655066 and ask to speak to someone in the Communications team.