Contact us

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500. Please note that calls to this number may be recorded for training, quality and compliance purposes.


To request a repair please call our freephone number 0800 479 0011 or if you are using a mobile it may be cheaper to call our contact centre on 020 8354 5500. You can also report a repair using our website using the link in the repairs page here

Out of hours

If you call after 5pm Monday to Friday or during the weekend, we operate an emergency only repairs service. You will be automatically redirect using the numbers above.  If you call after 5pm Monday to Friday or during the weekend, please note only emergency repairs should be reported during this time. If an operative is sent out to you and they find it is not an emergency you will be recharged the cost of the visit.

To contact us online please use the form below. Please note that all the information you provide will be treated in the strictest confidence in line with the General Data Protection Regulation (GDPR). If you would like to see our full Privacy policy please click here.

We are open from 9am-5pm Monday to Friday except bank holidays.

The nearest tube station is Westbourne Park (Hammersmith and City line) or bus routes 23, 18, 28 or 228 take you very close. Bus 23 drops you outside the office door (stop G -Bosworth Road) or for buses 18, 28 and 228 get off on the Harrow Road (stop T - Second Avenue) and walk over the bridge onto Kensal Road.

Media or press enquiries

For all press and media enquiries please contact the Communications team via email, , or call 07967 326427.

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  • Emily House, 202-208 Kensal Road, London, W10 5BN