Contact us

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500. Please note that calls to this number may be recorded for training, quality and compliance purposes.


To request or track a repair please call 0800 479 0011 (free from landlines and mobile phones) or alternatively  0208 354 5515 (standard network rate). If you call after 5pm Monday to Friday and during the weekend, we operate an emergency only repairs service with Mears 24/7 on 0203 589 3078. Please note if an operative is sent out to you and they find it is not an emergency you will be recharged the cost of the visit.

To contact us online please use the form below. Please note that all the information you provide will be treated in the strictest confidence in line with the General Data Protection Regulation (GDPR). If you would like to see our full Privacy policy please click here.

We are open from 9am-5pm Monday to Friday except bank holidays.

The nearest tube station is Westbourne Park (Hammersmith and City line) or bus routes 23, 18, 28 or 228 take you very close. Bus 23 drops you outside the office door (stop G -Bosworth Road) or for buses 18, 28 and 228 get off on the Harrow Road (stop T - Second Avenue) and walk over the bridge onto Kensal Road.

Media or press enquiries

For all press and media enquiries please contact the Communications team via email

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  • Emily House, 202-208 Kensal Road, London, W10 5BN