Contact us

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500 or email us at Please note that calls may be recorded for training, quality and compliance purposes.

Opening hours

*Coronavirus services update*

Due to the current emergency, our reception at Emily House is closed until further notice. 

Our Contact team are working from 10am-4pm, Monday to Friday to handle all enquiries and service requests. If your enquiry is not urgent, please email us instead on on

Reporting a repair

To report a repair you can call us on 0208 354 5500 between 9am and 5pm, Monday to Friday.

Outside of these hours and on public holidays, there is a special service for emergency repairs only. To contact the emergency repair service please call 0208 354 5500 and follow the instructions in the message.  Your call will be automatically transferred to our emergency out-of-hours service.  Please note if an operative is sent out to you and they find it is not an emergency, you will be recharged for the cost of the visit.

You can report a non-emergency repair online by using the form below, or by emailing us at  Please contact us by phone for all emergency repairs.

Please note that all the information you provide will be treated in the strictest confidence in line with the General Data Protection Regulation (GDPR). If you would like to see our full Privacy policy please click here.

Media or press enquiries

For all press and media enquiries please contact the Communications team via email,  or call 020 8354 5500 and ask to speak to someone in the Communications team. For out of working hours media enquiries call 07826 379065.

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  • Emily House, 202-208 Kensal Road, London, W10 5BN