Repairs and home maintenance
Request and track a repair
If the repair is an emergency, you should call us straight away on 0300 123 1567. If you call after 5pm Monday to Friday, on a public holiday or during the weekend, we operate an emergency only repairs service which you can still access on 0300 123 1567.
Please note for emergency repairs it is better to phone us so that we can talk to you directly
0300 123 1567
- Emergency Repairs
- Your repairs and responsibilities
- Planned repairs
- Making alterations to your home
- Maintaining shared outside spaces
- Gas Safety
Request and track a repair
How to report and track repairs online or call us for emergencies and guide to your repair responsibilities.
Condensation, damp or mould
How to deal with condensation and mould in your home
Responsibilities
Which repairs are you responsible for and which ones are we as the landlord responsible for?
Planned, cyclical and building works
Kitchen and bathroom replacements, painting the outside of your home and more.
Home adaptations
We can adapt your home to make it more comfortable, such as adding grab rails or ramps for wheelchair users.
Handyman service
Free help around the home for Octavia tenants over 60.
Alterations to your home
How to get permission to make changes to your home and advice and guidance on common changes.
Gas servicing
Book a gas safety check, find out how often we check your appliances and what we do tokeep you safe.
Our Property Standard
We regularly look at the condition of our homes to make sure that we look after them to meet our Standard.