Request and track a repair

If the repair is urgent you should always call us so that we can talk to you straight away on 020 8354 5500 from Monday-Friday 9am-5pm.  You can also report a repair online using the link below.

If you call after 5pm Monday to Friday or during the weekend, we operate an emergency only repairs service which you can still access on 020 8354 5500. Alternatively you can call our freephone number on 0800 479 0011. Please note if an operative is sent out to you and they find it is not an emergency you will be recharged the cost of the visit.

See our repairs handbook for more information about reporting a repair, some handy hints on common issues in the home and more.

We are not responsible for all repairs in your home. For more information visit the responsibilities page.

Online - My account

Except for emergency repair

Tell us online - fill in a report form (non-emergency)

Please note for emergency repairs it is better to phone us so that we can talk to you directly

Call us

020 8354 5500