Request and track a repair

If the repair is an emergency, you should call us straight away on 020 8354 5500. 

If you call after 5pm Monday to Friday, on a public holiday or during the weekend, we operate an emergency only repairs service which you can still access on 020 8354 5500. Follow the instructions in the message and your call will be automatically transferred to our emergency out-of-hours service. 

Please note, if an operative is sent out to you and they find it is not an emergency, you will be recharged the cost of the visit.

You can also report a non-emergency repair online using the link below.

See our repairs handbook for more information about reporting a repair, as well as some handy hints on common issues in the home.

We are not responsible for all repairs in your home. For more information visit the responsibilities page.

My Octavia app

Except for emergency repairs

Tell us online - fill in a report form (non-emergency)

Please note for emergency repairs it is better to phone us so that we can talk to you directly

Call us

020 8354 5500