A-Z list

A-Z Listing for tenants

For a full list of services for homeowners please visit the homeowner A-Z page.

A

Alterations to your home

How to get permission to make changes to your home and advice and guidance on common changes.

B

Base

A free creative and cultural club for young Octavia tenants - a place to make friends and learn new skills.

Befriending

We match isolated or lonely people over 55 living in Westminster with befrienders who share their interests.

C

Car parks and parking

Are parking permits available, how to apply and how we issue permits.

Christmas party

Every year we make sure that local older tenants get a really good Christmas party, for free.

Cleaning and caretaking

Our cleaning and caretaking services aim to maintain neat and tidy shared areas outside of your home.

Condensation, damp or mould

How to deal with condensation and mould in your home

G

Gardening help

Free gardening help for Octavia tenants over 55.

H

Handyman service

Free help around the home for Octavia tenants over 60.

Home adaptations

We can adapt your home to make it more comfortable, such as adding grab rails or ramps for wheelchair users.

Home ownership

Information on how to view new Octavia homes for sale plus advice about home ownership options.

Housing benefit and council tax

You are responsible for paying council tax and your rent.

L

Leaving your home

A tick list of what you need to do when you vacate your property.

Local information

Links to your local authority website

O

Our Property Standard

We regularly look at the condition of our homes to make sure that we look after them to meet our Standard.

P

Planned, cyclical and building works

Kitchen and bathroom replacements, painting the outside of your home and more.

Projects for young people

Opportunities for young Octavia tenants to gain skills, prepare for work, make films, music, friends and more.

R

Report an issue

Report fly tipping, request cleaning inspections for shared areas or get advice on disposing of rubbish.

Responsibilities

Which repairs are you responsible for and which ones are we as the landlord responsible for?

Rubbish and recycling

Removing large items, recycling as much as possible and services for your property

S

Shared area improvements

Apply for funding to improve a shared are at your home.

U

Utilities

Who supplies your gas and electriciy when you first move in and what do you need to do to get set up?

V

Volunteering

We can arrange volunteering opportunities for anyone wanting to help in their community or gain experience.