A-Z Listing for homeowners
For a full ist of services for tenants please visit the tenant A-Z page.
If you need any information in a different language or in large print for example, we can help.
Alterations to your home
A guide to what you need to do if you are planning to make changes to your home (permission) etc.
Once a year we offer apprenticeship and internship opportunities for tenants aged 16-25.
ASB and neighbourhood disputes
We believe everyone has a right to live peacefully in their home. We do not tolerate Anti-social behaviour.
Benefits and money advice
Get free independent advice about money matters, budgeting, welfare changes and debt.
Buying lofts and gardens/additional space
How to buy land or additional space in, on or around your home
Buying more shares (Staircasing)
Advice for shared owners on how you can buy more shares in your home.
Buying the freehold
Advice for leaseholders who are looking to purchase the freehold to their property.
Cleaning and caretaking
Our cleaning and caretaking services aim to maintain neat and tidy shared areas outside of your home.
Fire and home safety
How we keep your homes safe and tips for keeping you, your family and neighbours accident free.
As a homeowner you are responsible for servicing, maintaining, repairing and replacing your gas appliances.
Cutting grass, hedges and shrubs, removing litter or garden waste; clearing leaves and weeding in shared areas
How do we deal with reports of hate incidents (serious forms of antisocial behaviour motivated by prejudice).
Insurance (buildings and contents)
All leaseholders and homeowners are responsible for buildings and contents insurance.
New home repairs (Defects)
How to report repairs to new homes (also known as defects)and how long the defects period lasts.
Our management service
What services are included in your service charge and our approach to providing services for homeowners.
Paying rent - shared owners
How to pay, what you are charged for and how to contact us about rent or service charges.
Paying service charges - shared owners
As a shared owner or leaseholder you pay services charges in line with the clauses in your lease
Planned, cyclical and building works
Large scale works that we are responsible for which keep your building in good condition.
Projects for young people
Gain skills, make films, play sports, meet new friends and more for 7-25 year olds.
Report an issue
Report fly tipping, request cleaning inspections for shared areas or get advice on disposing of rubbish.
Request and track a shared area repair
Report repairs required for any shared areas in your block or building such as stairwells or corridors here.
Rubbish and recycling
Removing large items, recycling as much as possible and services for your property
What you can expect from our service, how we approach customer care and our values.
Subletting/ letting your home
As a homeowner, you do not have an automatic right to sublet your property, you must have our permission.
Support into work
Get one to one support to get back into work after a break or help find work for the first time
We provide a wide range of flexible care and support services for adults and vulnerable local people.