Living in your home and neighbourhood
In this section:
Report ASB or neighbour disputes, how we will manage any reports and action we take.
Tell us if you experience any problems with your neighbours and find out about what action we will take.
How we deal with reports of hate incidents (serious forms of antisocial behaviour motivated by prejudice).
How we can support Octavia tenants who experience domestic abuse.
Hoarding can have a profound effect on the person who is hoarding, on their neighbours and on the property.
Fire and home safety
How we keep your homes safe and tips for keeping you, your family and neighbours accident free.
Care and support services
We provide not-for-profit, flexible care and support services for adults and vulnerable local people.
Request permission to keep a pet and how we manage requests.
All residents are responsible for insuring the contents of their home.
Tenancy fraud is when a tenant provides false information to gain a property, sublets the property to someone else, or does not use the property as their only or main home.
Authorised Absence and Abandoned Properties
An authorised absence is when we give permission for you to be away from your home for more than six weeks.
Squatting is when someone deliberately enters a property without permission and lives there.If a squatter has moved into a neighbouring property that we own please let us know.
Information on our Lodgers policy.