Service charges

What are service charges? 

Service charges are an amount that tenants pay to cover the cost of providing communal or shared services to a building and, if applicable, the surrounding estate.

How do we set service charges? 

We look at what internal and external services are provided at each scheme. Residents are only billed for services which they benefit from. 

What do we mean by fixed service charges? 

The ‘fixed’ service charge system is used for setting service charges to tenants. An estimate is made each year of the cost of providing the services to a scheme and this cost is then split between the individual properties in the scheme. Once the charge has been set, any variation between the actual cost and the estimate is absorbed by Octavia Housing in the financial year.

How do we apportion charges? 

Each property is allocated a point value based on the number of bedrooms and maximum occupancy of the property. We then use the point allocations for the scheme to apportion the costs.

You can find more information on apportionment here.

How often will I recieve a service charge bill? 

Every year, in February, you can expect to receive the following information in your Rent Review booklet:

  •  A notification letter (Assured tenants also receive the Section 13 Form as required by the Housing Act 1988).
  • A schedule of services to be delivered.
  • A service charge information sheet.

Why is my service charge demand different to my neighbour?

It is likely that your estate is made up of various tenure types, each tenure type gets billed in a different way. Service Charges are generally apportioned by a points system, not every property will have the same points allocation therefore there will be variation in costs being charged.

You can read more about this here

What is a management fee?

Once the scheme service charges are apportioned, a management fee is added.

For fixed service charges a 15% management fee is added.

In some schemes where Octavia does not own the freehold to the property you are renting from us, certain services can be provided by a separate managing agent.

The managing agent charges Octavia for the costs of providing these services. Where this occurs, we will recharge you and other residents for these costs using the same apportionment principles as set out above.

How can I contact someone if I have questions about my service charges? 

Please contact your Income Officer if you would like more information about your service charges.

If you are experiencing affordability problems with paying your service charges, we can refer you to or tell you about agencies that can provide free independent advice.

Where can I find more information on what each service is? 

You can download a service charge summary here.