Request and track a shared area repair
Due to the Coronavirus (COVID-19) outbreak we have made changes to our repairs service.
You can view the latest information here
If you require a repair in a shared space (such as a corridor or hallway), please use the following methods to report an issue.
My Octavia app
Except for emergency repairs
020 8354 5500
Tell us online - fill in a report form (non-emergency)
If you do not have a My Octavia account you can still report a shared are repair using an online form here
We have set response times for each type of repair. When you report a repair we will tell you which category it is in and keep you informed about when the repair will be completed. You can also check the progress of the repair via your secure online account. Just click on the My Octavia button at the top of this page and register or log-in.