Help shape the Abri group corporate strategy 2025 - 2030
Who will the survey come from?
The survey will be sent from the Abri group’s research partner, Alchemer.
How long will the survey take?
We expect that it will take around ten minutes.
When does the survey close?
The survey closes at midnight on 7 September.
Is my feedback anonymous and confidential?
Yes, your responses will be both anonymous and confidential.
What will you use my responses for?
Your feedback is really important to us and we want to make sure that the new strategy we’re developing reflects what matters most to you. The responses you give in this survey will help us understand what your priorities are and how we should be investing in services and neighbourhoods.
Where will my responses go?
Your responses will be held securely on the Abri group’s research platform, Alchemer, to which only a small number of Abri colleagues have access. Survey responses will remain anonymous and only be used to understand our customers’ priorities as a whole, rather than the views of individual customers.
How will my responses be stored and for how long?
Please rest assured that any information you choose to share will be stored safely and securely, in line with our privacy policy. You can access that here.
What if I don’t want to take part?
Your feedback is really valuable to us – it helps us shape our decision-making, both now and for the future. We’d love for you to complete the survey about our next corporate strategy but it’s completely optional.
Will this affect my tenancy or lease agreement?
This will not affect any tenancy or other agreement that you may have with Octavia.
Will this affect my rent or service charges?
If you pay rent, the way this is calculated will not change and you'll continue to make payments just as you do today.
Service charges recover the costs incurred by Octavia for providing ‘services’ e.g. cleaning/maintenance to the property or building where the customer is located. We don’t make a profit on service charges.
We estimate service charges for the coming year by checking the previous year’s costs and considering changes (e.g. to the level of service and contractors’ prices, VAT and other factors). So, if the feedback from yourself and other customers tells us that you’d like to see a change in service (for instance, more frequent cleaning of communal areas), that might result in an increase in service charge, if we went ahead with it.
It's important to note that nothing is confirmed at this stage and we’ll always keep you updated if there any changes that impact your tenancy or the services you receive from us.