Get involved as a group
You can give your views and help to shape our services in many different ways.
There are two tenants on our Board and they take part in various sub-committees. Tenants go through an open recruitment process and are there to act in the best interests of Octavia.
The Resident Panel is a cross-tenure resident-only group that works to ensure the voice of residents is heard. It influences and helps to shape Octavia's services. The group does this by looking at the wide range of resident feedback collected about our service delivery and monitoring our performance to determine its priorities for each year.
Resident groups and forums
We offer support and a grant where local residents want to set up a formal Residents Association and have sufficient resident support. We will continue with assistance and practical help to establish Resident Associations.
Task and finish groups
We have a programme of Task and Finish Groups scheduled to reflect key projects in our work plan. These groups will be formed to specifically look at a particular service issue, involving residents who have recently experienced the relevant service. Once the area of work has been completed, the group disbands.
Get involved as an individual
Local meetings and events
We have a planned programme of local meetings and events. We always let residents know what actions have been taken as a result of their feedback. We tailor each event to local need, from meetings, social get-togethers, drop-in surgeries or door-knocking.
We have a programme of service quality checks conducted by a dedicated and trained group of Resident Researchers. These projects can include mystery shopping, site inspections and face to face or phone surveys. They are designed and conducted in partnership with service managers to ensure buy-in throughout. Findings are evidence based with practical and actionable recommendations.
We hold focus groups several times each year to engage with residents with specific experiences of the service. We use the feedback from these sessions to gain valuable customer journey insights and inform improvements in the relevant service area. Recent focus group sessions have been held on topics such as complaints, defects and repairs.
Get involved online
Viewpoint is our customer pool of residents who have told us that they would like to take part in one-off consultations rather than committees or groups. People on this list have already helped us review and improve a number of our policies and services. The pool is cross tenure and the vast majority of consultations are carried out online.
Click is a flexible way to give us feedback on draft policies using survey and visual digital tools. Residents can get involved from home at a time that suits them. Our group includes both tenants and homeowners.
For further details about any of the ways of getting involved, please contact us at email@example.com or call on 020 8354 5500 and ask for our Resident Involvement Manager.