Get involved as a Group
You can give your views and help to shape our services in many different ways.
There are two tenants on our Board and they take part in various sub-committees. Tenants go through an open recruitment process and are there to act in the best interests of Octavia Housing.
The Tenant Steering Group (TSG)
The Tenant Steering Group is a forum of 11 tenants, who are elected or co-opted to represent tenant interests. The Group meet regularly to discuss our policies and services. The Tenant Steering Group is invited to take part in service reviews.
Resident groups and forums
We actively encourage residents to form and get involved in resident associations or groups in their areas. We can provide funding and other resources to get groups started and to help them run smoothly. We provide training or pay for members to take part in courses run by external organisations.
Get involved as an individual
Local events and YourSpace
We invite residents to take part in local events and fun days that take place in the areas where they live. We also hold larger events like our recent YourSpace event where all residents are invited to come together to meet our staff, tell us their priorities and have fun.
Viewpoint is a register of residents who have told us that they would like to take part in one-off consultations rather than committees or groups. People on this list have already helped us review and improve a number of our policies and services. We consult them:
- on the phone
- by survey
- by getting them to comment on reports
- by inviting them to join a focus group.
We use resident inspectors to carry out independant checks on many of our services. These can involve:
- mystery shopping;
- phone audits (where they phone residents who have used a service to find out how their service was);
- site inspections; and
- carrying out surveys.
For further details about any of the ways of getting involved, please contact our Resident Involvement Manager on 0208 354 5674.