Cleaning and caretaking

Our approach to cleaning and caretaking

We provide a cleaning or caretaker service for the shared areas at many of our properties. These services are paid for through a weekly service charge.

What we mean by cleaning and caretaking

Mobile Caretakers

The frequency of this service will vary depending on the type of property, but will generally consist of at least one visit per week. Typical tasks carried out by the team will include:

  • checking the performance of our contractors
  • arranging for contractors to carry out repairs to shared areas
  • checking for safety hazards
  • telling us when improvements are needed
  • answering residents’ questions
  • advising whether there are any residents who may need more support.

Residential Caretakers

This team will carry out tasks as above, and also have a number of other important roles such as:

  • checking the performance of our contractors,
  • arranging for contractors to carry out repairs to shared areas,
  • cleaning shared areas inside the building and checking for safety hazards,
  • telling us when improvements are needed,
  • advising whether there are any residents who may need more support.

Our Residential Caretakers are on hand to deal with problems quickly. For example, they will report anti-social behaviour to your neighbourhood officer and, in serious cases, work with them and other agencies to resolve the situation.

Cleaning

Where a property does not have a caretaker, we may provide a cleaning service to keep shared areas clean. The cleaning service will usually be at least weekly and include:

  • picking up litter
  • sweeping and mopping internal floors
  • vacuuming carpets
  • dusting and wiping paintwork
  • removing marks and graffiti from walls where possible
  • cleaning glass that can be safely reached
  • cleaning and disinfecting bin areas and chutes
  • cleaning lifts.

What you can expect from our service

We are committed to maintaining high standards at our properties. In providing you with estate services, we aim to:

  • remove offensive graffiti within 24 hours of it being reported to us and other graffiti within 5 days
  • keep roads, paths and other hard areas clean and clear of dumped items
  • keep play areas clean and safe
  • keep bins and bin areas clean and clear
  • keep garden areas free of litter
  • keep internal areas and lifts clean and clear of dumped items
  • make sure lighting in shared areas is in good working order
  • deal with illegally parked or abandoned vehicles.

Making sure we are succeeding

We hold regular site inspections to make sure that the shared areas of our buildings are well-maintained, with high standards of cleaning, caretaking and grounds maintenance. We encourage residents to take part in these inspections and advertise the dates on noticeboards in shared areas and on our website. We carry out a residents survey every two years and use your feedback to help improve our services.

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020 8354 5500

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