Good practice in handling complaints

Housing Ombudsman complaints handling code

The Housing Ombudsman has published a complaints handling code that sets out good practice that will allow landlords to respond to complaints effectively and fairly. This is something all housing associations should comply with.

We have assessed how we respond to complaints against the code and found that we fully comply. To find out more about this assessment, please click on the link below to see a copy of our self-assessment report.

Housing Ombudsman complaints handling code - Octavia self-assessment