Resident panel meetings

Resident Panel meetings

In Autumn 2022 we launched a new all-resident panel, which has replaced our previous resident majority panel, Your Voice. A summary of meeting discussions can be found here.

For more information about the work of the Resident Panel and to speak to us about something you would like the panel to review, contact us at:

23 November 2022

Resident Panel members discussed:

  • The aims and visions of the Chair of the Group Services Committee and Executive Director for Customer and Communities for Resident Influence within Octavia
  • The proposed Terms of Reference and Code of Conduct for the group
  • The importance of the changes being brought about by the White Paper and the emphasis on hearing the resident voice
  • How the Resident Panel will feed its views through to the Group Services Committee and the Board
  • Examples of wasteful practice and how Octavia can improve the value for money of its service

Members also discussed key areas that residents had highlighted as concerns during the previous year including:

  • Local safety and security
  • Repair issues and communication
  • Energy costs/Cost of living
  • Schemes with Managing Agents
  • Building safety and cost liability
  • The Complaints process

15 September 2022

Resident Panel members discussed:

  • The proposed process for recruiting new Resident Panel members through a promotion in the resident newsletter and online
  • Members volunteering to take part in the selection and interview process
  • The key features of a new Terms of Reference being developed for the group
  • Appointing a member as interim chair while new members are recruited
  • Passing on their feedback and advice to new Panel members when they join