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Important changes from your landlord

What’s changing from 8 September?

  • You’ll start to see more ‘Abri’ about, including on things like letters, in our email addresses and monthly digital newsletter
  • Our phone number will change to 0300 123 1567

 

What’s not changing?

  • Your landlord is still Octavia and your tenancy, rent and service charges are not affected by the changes being made on 8 September.
  • If you’d like to email us, please continue to contact info@octavia.org.uk.
  • To make a payment, you can use the AllPay automated payment line in the same way you do now, you just need your AllPay rent payment card to do this. If you don’t have one, please get in touch to request one.
  • To send us a letter, please continue to send these to our London office - Emily House, 202-208 Kensal Road, London, W10 5BN

 

Why are there some changes happening on 8 September?

Back in December 2023, Octavia Housing joined the Abri group as a subsidiary. Since then, lots of work has taken place to improve the services you receive as a resident of Octavia. Whilst some good progress has been made, we know there’s still more that needs to be done.

 

To help us get services back to the high level you deserve, we need to work as one big team with the Abri group. And to make that happen, there’s some work that needs to happen in the background with our systems which is why there are some changes coming into place on Monday 8 September.

 

How do I report a repair?

  • If you’re reporting a repair before 8 September, please call 020 8354 5500.
  • To report a repair on and after 8 September, please call 0300 123 1567.

 

How do I make a payment?

Information on how to make a payment can be found here.

 

How do I find my tenancy reference number?

Your tenancy reference number can be found on the letter we sent you recently explaining the changes coming from 8 September. If you haven’t received this, or would like to check your number, please give us a call.

 

Why will I start to see Abri on some communication from you?

In December 2024, Octavia became a subsidiary of the Abri group. Since then, we’ve been working hard to improve services and get them back to the level you deserve. Working together as one team is really important to achieving this, and to do that, we need to work on the same systems.

 

From 8 September, we’ll be working one the same systems across the whole Abri group. That means we’ll be providing services to both existing Abri customers and Octavia residents living in London, from the same systems. Because of this, we need to have some material, like letters and emails, that reflect the wider Abri group.

 

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