Coronavirus - our latest updates and guidance

Octavia is taking steps to maintain services as best we can and help keep colleagues, residents, and others whom we provide support to, safe during the Coronavirus (COVID-19) outbreak.

We are working hard to maintain normal services wherever possible, especially our support for older and vulnerable residents.  However, we have had to make some adjustments to our usual practices to comply with Government guidance, which means that some of our usual services have changed.

For the latest information on how we are providing services during lockdown - go to our Latest Updates page 

This is a challenging time and we want to reassure everyone that we are working really hard to continue services wherever possible but some changes to services have been necessary in order to follow official health advice. We apologise for any inconvenience this may cause and we appreciate your understanding.

At home shouldn’t mean at risk - dealing with domestic abuse

Whilst the Government is asking for people to stay at home as much as possible in order to protect the NHS and care services and save lives, it also acknowledges that this can cause anxiety for those who are experiencing, or feel at risk of, domestic abuse. Domestic abuse is unacceptable in any situation and there is no excuse for it.  If you need help with domestic abuse, or if you are concerned about a neighbour who you think is at risk, please contact us on 020 8354 5500. We have trained staff who can explain the options available to help you.  

If you are in immediate danger, please call 999 and ask for the police. You can make a ‘silent call’ to the police if it is not safe for you to speak by dialling 999 and then pressing 55 when prompted.

Government advice

We are following the latest government guidance and we advise residents to do the same. You can find the latest official advice on the Government and NHS website links, listed below. Please keep checking these websites as the advice is being regularly updated.

From Thursday 5 November, the Government is asking us all to:

1) Stay at home

This means that you must not leave or be outside of your home except for specific purposes. These include:

  • for childcare or education, where this is not provided online 
  • for work purposes, where your place if work remains open and where you cannot work from home 
  • to exercise outdoors or visit an outdoor public place 
  • for any medical concerns, reasons 
  • shopping for basic necessities
  • to visit members of your support bubble or provide care for vulnerable people
  • Make space - stay at least 2 metres apart or 1 metre with a face covering or other precautions

2. Stay safe outside the home (Social Distancing)

Hands, Face, Space

  • hands - wash your hands regularly and for 20 seconds
  • face - wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space - stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place 

Do not leave home if you or anyone in your household has symptoms.

For the safety of everyone, we are urging all our residents and those who use our services, to follow this and other Government and NHS guidance.

For full guidance on staying at home and staying away from others, go to:

NHS advice

The best way to keep healthy and restrict the spread of the virus is to follow the health guidance about washing your hands, which is set out on the NHS website. The site also advises you what to do if you need medical help.

Considerate Neighbours

With so many people at home at the moment, either working at home and/or at home with children, it is likely that you are more aware of noise from your neighbours. Please take care and be considerate of how any activities may impact the people around you. It is important that we are tolerant of others at this difficult time.

A warning about scamming from National Trading Standards 

Unfortunately there are criminals taking advantage of fears around Coronavirus, particularly with those who are older and vulnerable and have limited contact with friends and family at the moment. There are reports of scams taking place over the phone and in person via door knocking. National Trading Standards is warning people to be aware of this and remain vigilant. For further information on this, see the National Trading Standards website

Please be cautious of any other advice. There are reports of fake guidance in the public domain so be careful to follow the official information only.

Updated: 5 November 2020