Coronavirus - our latest updates and guidance

Octavia is taking steps to maintain services as best we can and help keep colleagues, residents, and others whom we provide support to, safe during the Coronavirus (COVID-19) outbreak.

We are working hard to maintain normal services wherever possible, especially our support for older and vulnerable residents during this difficult time.  However we have had to make some adjustments to our usual practices to comply with Government guidance, which means that some of our usual services have changed.

Please continue to visit this section of our website for the latest information on the precautions we are taking, information about any changes to our services during this time, help and care for those who are older and vulnerable, and the most up to date guidance and support.

This is a challenging time and we want to reassure everyone that we are working really hard to continue services wherever possible but some changes to services have been necessary in order to follow official health advice. We apologise for any inconvenience this may cause and we appreciate your understanding.

Government advice

We are following the latest government guidance and we advise residents to do the same. You can find the latest official advice on the Government and NHS website links, listed below. Please keep checking these websites as the advice is being regularly updated.

The Government is asking us all to:

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

For full guidance on staying at home and staying away from others, go to:

NHS advice

The best way to keep healthy and restrict the spread of the virus is to follow the health guidance about washing your hands, which is set out on the NHS website. The site also advises you what to do if you need medical help.

A warning about scamming from National Trading Standards 

Unfortunately there are criminals taking advantage of fears around Coronavirus, particularly with those who are older and vulnerable and have limited contact with friends and family at the moment. There are reports of scams taking place over the phone and in person via door knocking. 

National Trading Standards is warning people to be aware of this and remain vigilant. For further information on this, see the National Trading Standards website

Please be cautious of any other advice. There are reports of fake guidance in the public domain so be careful to follow the official information only.