Our 2025 Repairs Survey

Listening to and acting on your feedback is of the most important ways we can improve the services we offer you.

When Octavia joined the Abri Group, you told us the priorities we should focus on were:  

• repairs and maintaining your home 
• listening to you and responding more effectively when you contact us  
• improving our services and your satisfaction with them  
• keeping you safe 

That’s we’re introducing a new resident feedback survey to capture satisfaction around our repairs service, carried out on our behalf by our trusted contractors.

We’ll be sending out surveys via email to everyone who has had a repair carried where they live during that week. It’s a very short survey and won’t take longer than a few minutes to complete, asking you to rate your repairs experience and inviting you to leave comments about how it went.

We appreciate the time you take to share your thoughts if you receive one of these surveys from us.

If you have any questions, please call us on  020 8354 5500.