Site map

An overview of the available content on this site. Keep the pointer still over an item for a few seconds to get its description.

• Our Services
  • Structure of Housing Services
    • Neighbourhood and Income Officers
  • Our Service Standards
    • Confidentiality and information
  • Renting from Octavia
  • Transfers and Mutual Exchanges
    • Locata New Transfer System
    • Mutual Exchanges
    • Mutual Exchange List Form
    • Under Occupiers scheme
  • Estate Management Services
    • Service Standards
  • Temporary Accommodation
  • Social Homebuy
  • Leaseholders
    • Making alterations
    • Reporting repairs
    • Useful websites for leaseholders
    • Selling your Property
    • Staircasing for Shared Owners
  • Rent Your Property To Us
    • What we do
    • What we offer
    • Type of properties
    • What to do next
    • Landlord enquiry form
• Residents
  • Renting from Octavia
  • Tenants' handbook
  • Find your Neighbourhood Officer for General Needs Housing
  • Anti-social behaviour
    • What you can expect from us
  • Have your say
    • Pay us a compliment
    • Make a complaint to us
    • What do you think of the new Octavia website?
  • Ways to get involved
    • Resident Involvement Strategy
    • Tenant Consultative Pool
    • Tenants' Steering Group
    • Forming a Tenants Group
    • Residents Meetings
  • Useful contacts and links
  • Safety in the home
    • Tips for maintaining your home
    • Contents insurance
    • Agencies working on our behalf
  • Getting ready for Digital TV
  • Frequently asked questions
  • Paid work options
  • Leaseholders
    • Making alterations
    • Reporting repairs
    • Useful websites for leaseholders
    • Selling your Property
    • Staircasing for Shared Owners
• Community Support
  • Current projects
  • Charity Shops
    • Locations of Charity Shops
  • Past projects
    • Children's Play
    • Breakfast club
    • Golden Jubilee street parties
    • Kenley Walk Hall Association
    • Steps Motivation
    • Urban kids - mobile crèche
    • Work experience
    • Photography project
    • Mosaic project
    • Cyber room
    • Early years care and education
    • DJ competition
  • Community Fund
    • North Westminster
    • St Clement & St James
    • Financial inclusion
    • Hardship grants
    • Young people
    • Older people
    • Gardening Project
  • Community involvement
  • Contact us
• Care & Support
  • Extra Care
  • Our Care Projects
    • Sheltered Housing
    • Floating Support
    • Special projects
  • The Quest Day Centre
  • Kensington Day Care Centre
  • Aids and adaptations
  • Need support to stay in your home?
  • Lunch clubs
  • Befriending
• Home Ownership
  • Low-cost home ownership
  • Shared ownership
  • Property listing
    • Future properties for sale
  • Private rental
• Repairs
  • Types of repairs
  • Target times
  • Ways to Request a Repair
  • Request a Repair Online
  • Are you satisfied?
  • Planned works
  • Our contractors and how we choose them
  • Decent Homes
• Rents
  • Ways to pay your rent and other charges
  • Swipe Card Replacement
  • Rent statements
  • Form to request a rent statement to be sent to you
  • Rent setting policy
  • If you owe us rent
  • Welfare Benefit & Debt Advice
  • Case studies
• About Us
  • Octavia Housing
    • History
    • Octavia Today
    • Our vision
    • Our aims
    • In development
  • How to contact us
  • Development
    • Octavia as a developer
    • Octavia in partnership with private developers
    • Keeping pace with changes in social housing
    • Working in partnership with other associations
    • Sustainable development for the future
  • Corporate Governance and Finance
    • How we are governed
    • Our Executive Team
  • Working for us
    • Current vacancies
      • Project Officer: Employment & Training (Fixed term 1 year)
      • Community Initiatives Officer
      • Sales Assistants
      • Bank Customer Service Officers
      • Bank Care Assistant
    • Benefits
    • Learning and development
    • Diversity
    • Making an application
    • Expression of interest form
  • Commercial Properties
  • Publications
  • News/Events
  • Accreditations
    • iN business for neighbourhoods
    • Investors in People (IIP)
    • Connected Partnership
    • Quality Housing Services (QHS)
• Accessibility Information