Quality

You can expect your home and any communal areas to be good quality, well maintained, safe and well managed.

When you report a repair, we will aim to work to these standards:

• 99% of emergency repairs to be attended to within 24hrs
• 99% of urgent repairs will be completed in 5 working days
• 96% of routine works will be completed in 15 working days

We will carry out an annual Gas Safety Check in your home.

We will have a planned maintenance programme for maintaining and improving your home and will effectively communicate this programme to you.

We will provide you with important safety information about your home and building.

How we will measure success

• We will publish our performance data on how we are performing against our targets.
• We will publish Annual Tenant Satisfaction Measures.
• We will use our noticeboards to provide information on the services provided to the communal areas of your building or estate and to advertise the dates of planned Estate Inspections.
• We will measure resident satisfaction by completing surveys.

Together with Tenants charter commitments

Residents can expect their homes to be good quality, well maintained, safe and well managed.