Feedback and general information

Feedback and general information

In this section:

Service standards

What you can expect from our service, how we approach customer care and our values.

Complaints

We welcome all feedback be it positive or negative. Make formal complaints or happy compliments here.

Compliments and comments

Tell us what you think here.

Compensation service

We aim to do things well but if we make a mistake then we apologise and can sometimes offer compensation.

Accessing your files

How we keep and manage your data and how you can access the information we hold.

Accessible services

Do you need information in a different language or advice about how to access our services?

Glossary of terms

Your guide to some of the more complicated terms used on our website.