Contact us

To request or track a repair please call 0800 479 0011 (free from landlines) or 020 8354 5515 (If you are calling from a mobile phone, it may be cheaper to dial).

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500.

We are open from 9am-5pm Monday to Friday except bank holidays.

The nearest tube station is Westbourne Park (Hammersmith and City line) or bus routes 23, 18, 28 or 228 take you very close. Bus 23 drops you outside the office door (stop G -Bosworth Road) or for buses 18, 28 and 228 get off on the Harrow Road (stop T - Second Avenue) and walk over the bridge onto Kensal Road.

Media or press enquiries

For all press and media enquiries please contact the Communications team on 020 8356 5666 / 5665 or email

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  • Emily House, 202-208 Kensal Road, London, W10 5BN