Request and track a repair

If the repair is urgent you should always call us so that we can talk to you straight away.

If you have a gas central heating repair you can call our contractor Village Heating directly on 0800 035 3360 (free from landlines).

See our repairs handbook for more information about reporting a repair, some handy hints on common issues in the home and more.

We are not responsible for all repairs in your home. For more information visit the responsibilities page.

Online - My account

Except for emergency repair

Tell us online - fill in a report form (non-emergency)

Please note for emergency repairs it is better to phone us so that we can talk to you directly

Freephone Repairs Line (free from landlines)

0800 479 0011

If you are calling from a mobile phone, it may be cheaper to dial

020 8354 5515