Request and track a repair

If the repair is urgent you should always call us so that we can talk to you straight away.

If you have a gas central heating repair you can call our contractor Village Heating directly on 0800 035 3360 (free from landlines).

See our repairs handbook for more information about reporting a repair, some handy hints on common issues in the home and more.

We are not responsible for all repairs in your home. For more information visit the responsibilities page.

Online - My account

Except for emergency repair

Tell us online - fill in a report form (non-emergency)

Please note for emergency repairs it is better to phone us so that we can talk to you directly

In Person