Request and track a repair

If the repair is urgent you should always call us so that we can talk to you straight away. Our repairs freephone number is 0800 479 0011 (free from landlines and mobile phones). If you call after 5pm Monday to Friday and during the weekend, we operate an emergency only repairs service with Mears 24/7 on 0203 589 3078. Please note if an operative is sent out to you and they find it is not an emergency you will be recharged the cost of the visit.

If you have a gas central heating repair you can call our contractor Village Heating directly on 0800 035 3360 (free from landlines and mobile phones).

See our repairs handbook for more information about reporting a repair, some handy hints on common issues in the home and more.

We are not responsible for all repairs in your home. For more information visit the responsibilities page.

Online - My account

Except for emergency repair

Tell us online - fill in a report form (non-emergency)

Please note for emergency repairs it is better to phone us so that we can talk to you directly

Freephone Repairs Line (free from landlines and mobile phones) I

0800 479 0011 (Our out of hours no. is 0203 589 3078)