Important update on the Octavia and Abri Partnership

Back in December 2024, Octavia Housing joined the Abri group as a subsidiary. Since then, lots of work has taken place to improve services. To help us get services back to the high level you deserve, we need to work as one big team with the Abri group.

To make that happen, there’s some work that needs to happen in the background with our systems. From Monday 8 September, Octavia and Abri will move to working on one set of systems. By bringing our platforms, data, and processes together, we will be able to work better together to improve our resident services. 

Our telephone number is changing

• From Monday 8 September, our phone number will be 0300 123 1567 – anyone who need to contact us should start using it from next week
• Our email address will still be info@octavia.org.uk

What else is changing?

If someone from one of our team emails you, you might notice their email will be @abri.co.uk from next week onwards – please rest assured, they are still an Octavia employee

Residents will start to see ‘Abri’ a bit more. For example:

• letters may have Abri and Octavia logos
• all Octavia colleagues will have an @abri.co.uk email address
• all Octavia colleagues email signatures will include the Abri and Octavia logos
• regular communications, like the resident newsletters will include Abri and Octavia logos