Gas servicing

As a homeowner you are responsible for servicing, maintaining, repairing and replacing the gas appliances in your property.

Regular servicing

It is important that you arrange regular servicing, as appliances which are not checked and maintained will become inefficient and may become unsafe.

If you sub-let your property you have a legal obligation to service and inspect your gas appliances on an annual basis.

All appliance servicing and maintenance should be carried out annually by a fully trained tradesman. Gas appliances must be checked by a Gas Safe registered engineer.

If we have reason to believe that a gas appliance is potentially faulty we will seek to gain access and carry out an inspection. We do this under our responsibility to protect other residents in our buildings and only as a last resort. The cost of this will be passed to you, the home owner.

Communal heating systems

We are responsible for any communal heating systems and for checking and maintaining any shared flue or duct systems.

Find out more about gas servicing

Your lease will give more detail about your servicing responsibilities.

If you have any questions about gas servicing, please contact the home ownership team on the contacts above. 

If you would like to book a gas service for any shared or communial appliances please call our contractor Village Heating on 0800 368 7557 (calls are free from landlines). 

020 8354 5500

Ask for the homeownership team

Tell us online

If you do not have a My Octavia account you can still complete a blank online form here.