Octavia Housing

General enquiries

Head office:

Cicely Davies office:

Report a repair

Please complete the following form to request a repair, give us as much information as possible about the repair required.

Please be advised that this form should only be used for non-emergency repairs.

For urgent emergency repairs, please call us free on 0800 479 0011 (free from landlines).

For gas central heating repairs, you can call Village Heating directly on 0800 035 3360. (free from landlines)

Your details

I am General needs Temporary accommodation/Let Start Sheltered housing Supported housing Keyworker/ intermediate rent Private rent Shared owner Leasehold Other Title * Mr Mrs Ms Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Details of Repair*

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Get me involved

If you would like to get in contact, please telephone 020 8354 5674.

Please fill in this form if you would like to participate in our resident involvement opportunities.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

How would you like to get involved?*

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Contact the TSG

If you would like to get in contact, please telephone 020 8354 5674.

Please give us your details

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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Make a complaint

If you would like to get in contact, please telephone 020 8354 5500.

We take complaints seriously and have a formal process for dealing with them. If you do not wish to make a formal complaint, please use our general enquiries form instead.

Please give us your details

Your details

I am General needs Temporary accommodation/Let Start Sheltered housing Supported housing Keyworker/ intermediate rent Private rent Shared owner Leaseholder Other Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

What is your complaint?*
This is an official complaint What do you think we should do about your complaint?
Have you already spoken with someone at Octavia about this? If so, who?

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Request a publication

If you would like to get in contact, please telephone 020 8354 5500.

Please complete the following form to request a publication.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Choose your publication

Publication * Be Involved - Help to shape and improve our services Disability and harassment Comments, compliments and complaints - Give us your ... Your tenancy Service standards Racial harassment Paying your rent Repairs handbook Moving home Estate services Domestic violence Compensation and other payments Care and support services Anti social behaviour Transfer news January 2012 Update! January 2012 Update! Autumn 2011 Update! Leasehold Summer 2011 Transfer news summer 2011 Update! Summer 2011 Update! Spring 2011 Transfer news Update! Leasehold Update! Winter 2011 Update! Autumn 2010 Update! Summer 2010 Update! Leasehold Spring 2010 Update! Spring 2010 Update January 2010 Update Leaseholder, Autumn 2009 Update Autumn 09 Ask Octavia - Residents annual report 2010/11 Moving somewhere smaller Moving home incentive Improve your shared areas - How to bid for funding Free handyman service - For residents who are 60 plus Adaptations - Adapting your home to your needs Resident's Diversity Group action plan 2010-2011 Tenant Annual Report Summary 2010 Tenant Annual Report 2010 How to access your files Asbestos advice Embracing Diversity You Said We Did, tenants' annual report 08 Another 101 things about Octavia Housing - tenants' annual ... Octavia Foundation Independent Review 2005-11 Resident involvement strategy Customer care strategy Gender equality scheme Corporate plan 09/10 Octavia Housing Financial Statements 2010/11 Octavia Housing Annual Report 2010/11 Financial Statements 2010 Annual Report 2010 Financial Statements - year end 09 Annual Report 2008/2009 Connected Annual Report Financial statements 08 Annual report 08 Annual report 07 Notes from younger residents group 14 July 2011 Involving residents, improving services Be involved action plan 2011-12 Resident involvement impact assessment 2009/10 RI minutes - involving disabled residents 7 & 12.10.10 RI minutes - involving younger residents 21.10.10

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Care and support team

If you would like to get in contact, please telephone 020 8354 5500.

Based at Emily House

Please give us your details.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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Home ownership team

If you would like to get in contact, please telephone 020 8354 5611.

If you would like to contact our home ownership team team please phone on 020 8354 5611. Altenatively, you can send us a message using the form below.

Please give us your details.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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Temporary accommodation team

If you would like to get in contact, please telephone 020 8354 5600.

Based at Emily House

If you would like to contact our temporary accommodation team please phone on 020 8354 5600. Altenatively, you can send us a message using the form below.

Please give us your details.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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Leasehold services

If you would like to get in contact, please telephone 020 8354 5608.

Based at Emily House

If you would like to contact us regarding our leasehold services please phone on 020 8354 5608. Altenatively, you can send us a message using the form below.

Please give us your details.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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Your comments

If you would like to get in contact, please telephone 020 8354 5500.

Please give us your details.

Your details

Title * Mr Mrs Ms Miss Dr
Firstname *
Lastname *
Address *
Email Address*
Contact Number*

Your Message*

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