18 February 2022

Consultation on tenant satisfaction measures – share your views

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We would like to invite Octavia residents to take part in a national survey from the Regulator of Social Housing (RSH) which is seeking views on its proposals for Tenant Satisfaction Measures (TSM). These measures are part of changes to consumer regulations set out in the Government’s Charter for Social Housing Residents.

The Charter was introduced after the Grenfell Tower fire and sets out the actions the Government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong.

The Government is proposing to introduce 22 Tenant Satisfaction Measures which reflect the themes and issues set out in the Charter. These proposals range from issues around fire safety and water checks, to satisfaction about landlords dealing with complaints and that tenants have their views listened to and acted on.

The RSH has taken the Charter as their starting point, and they aim to arrive at measures that are comparable between landlords, but also allow the right amount of flexibility, so that landlords can ensure their information is relevant to them and their residents, and will help them manage their own performance. 

How to take part

Residents are asked to feedback on the measures by Thursday 3 March 2022.  Respondents are encouraged to answer as many questions as possible, but they do not have to respond to every question.  

You can find links to the survey and proposals on the government website through the links provided below.