21 December 2020

Christmas and New Year services

Christmas original

We will be providing a limited service to residents during the Christmas and New Year period. In spite of the Level 4 restrictions to limit the spread of the Coronavirus, we are continuing with our repairs and maintenance work in homes, where it is safe for both residents and our colleagues to do so.

Please continue to report all repairs during the service opening times below. And continue to report all emergency repairs in the usual way.

Christmas and New Year services

  • Emily House – remains closed for the time being because of Covid-19.
  • Contact Centre – the Contact Centre will be closed from 2pm on 24 December. It will be open with a limited service on December 29, 30 and 31 (between 10am and 3pm). Call us on 020 8354 5500.
  • Reporting a repair – the repairs service will be operating the same hours as the Contact Centre over the holidays, with the out-of-hours, emergency only, repair service operating from 2pm on 24 December. Please continue to report emergency repairs in the usual way. Call us on 020 8354 5500.
  • Floating support service - If you need to speak to a support officer, please call the Contact team.
  • Sheltered and housing for older people – If you need to speak to your scheme manager, please call either the scheme office or the Contact team, who will put you through to a member of the team.

Normal services resume on Monday 4 January.

For more information about our current services and any changes we are operating because of the pandemic see the Covid-19 updates pages.