Debt advice

Our approach to debt advice

We work with partners to provide free, independent and confidential advice about debt either face to face through the Citizens Advice Bureau (CAB) or over the phone and online through the debt charity Stepchange.

You may also be interested in budgeting help and benefits advice service. We also have a financial inclusion officer who offers more in depth one-to-one support with budgeting, making the most of your income and reducing debts.

Dealing with debts video

This video shows how important it is to address debts as soon as possible. CAB debt adviser Dorothy was able to help Octavia resident Jackie deal with thousands of pounds worth of debt arrears that had built up due to her and her son's illnesses.

What we mean by advice debt

We can help you manage any debts you have. If you are experiencing problems paying your rent or struggling to pay your credit cards, fuel payments, overdrafts or bills from mail order catalogues, we offer practical guidance. The sooner we talk to you, the sooner we can help you to resolve the problem.

If you owe us rent, it is important that you respond to us when we try to contact you by phone, letter, email or other means, and that you keep any appointments we make to meet with you. If you cannot pay what you owe in one go, we can make an agreement for you to pay it off in stages.

What you can expect from our service

All our debt, budgeting and benefits advice services provide practical guidance and tools to help you manage your money more effectively. Any information you provide is kept completely confidential and does not affect your tenancy in any way. The StepChange service can be accessed anonymously if you prefer.

What will happen after you ask us for advice on debt

Your income officer will be able ot answer most questions you have about managing debt. If you need further advice they will put you in touch with an independent specialist adviser or our financial inclusion officer.

We hold CAB drop-in sessions for debt advice every Thusday at our offices from 9.30am – 12.30pm (no appointment needed) and 1.30pm – 4.30pm (appointments only). Please note that only a maximum of 5 people will be seen in each drop-in session.

You can also contact debt advice charity StepChange on 0800 138 1111 (free from all phones, including all mobiles) or through their website www.stepchange.org

Online - My account

Contact us securely about any queries via your online account

020 8354 5500

Ask for your income officer

0800 138 1111

Call Stepchange directly and confidentially

Tell us online - fill in a report form

If you do not have an Octavia account you can still contact us online via a form here