Supporting older and vulnerable people

We are prioritising resources to ensure that we care for those who are older and most vulnerable during this third national lockdown. Following the latest advice from the Government and from Public Health England (PHE), we are continuing to work hard to minimise both the risk of Coronavirus and the wider impacts that social distancing measures will inevitably have on some of the older people we house, support or care for in our homes, extra care schemes and in the community. This has meant keeping services going where possible and adapting them to ensure the safety of our residents, staff and people whom we support. 

We have suspended all group social activities including our Day Care at the Kensington Day Centre for older adults, coffee mornings and face-to-face befriending services. In place of these, we are providing one-to-one phone befriending, to ensure that isolated and vulnerable people still have some regular social contact. If you would like to know more or if you can offer help, you can find more information here. 

We have also halted all face-to-face outreach appointments and replaced these with weekly telephone calls to those who are vulnerable, shielding or living alone. These individuals are offered practical support including emergency food help or signposting to other local services, where helpful.    

Our care staff continue to provide practical and emotional support to all residents in our extra-care schemes. They are also paying special attention to supporting the wellbeing of residents, through socially-distanced activities including arts and crafts, zoom yoga and exercise bike sessions.

We are also asking our communities to support each other and either offer help to a vulnerable or isolated neighbour where it is safe to do so, or to let us know if you have particular concerns about someone in your community so that we can make contact.

Useful links

  • Westminster Council Adult Social Care - 0207 641 2500, or text on 07944 521615
  • Kensington and Chelsea Council Adult Services - 020 7361 3013
  • Age UK, Westminster - 020 3004 5610
  • Age UK, Kensington & Chelsea - 020 8969 9105
  • Salvation Army, Westminster - 020 7233 0296
  • Salvation Army, Kensington and Chelsea - 020 7352 7557
  • CALM, UK - 0800 58 58 58
  • Silver Line Helpline - 0800 4 70 80 90
  • Mind Helpline - 0300 123 3393
  • National Dementia Line - 0300 222 11 22
  • SANEline - 0300 304 7000
  • Citizen’s Advice - 0300 330 1174
  • Samaritans - 116 123