Supporting older and vulnerable people

We are prioritising resources to ensure that we care for those who are older and most vulnerable during this time.

Following the latest advice from the Government and from Public Health England (PHE), we are continuing to work hard to minimise both the risk of Coronavirus and the wider impacts that social distancing measures will inevitably have on some of the older people we house, support or care for in our homes and extra care schemes.

We want to reassure all our residents, service users, their family members and the wider community that we are very carefully following guidance from the Care Quality Commission and PHE and we are prioritising support for those who receive care and support services from us, as well as our residents who are over 70 years old.

We have temporarily suspended all group social activities including our Day Care at the Kensington Day Centre for older adults, coffee mornings, face-to-face befriending services and non-essential visits to older residents in our schemes. 

However, we are working hard to keep as many services going as possible. Our care staff continue to provide practical and emotional support to all residents in our care schemes. They are also paying special attention to supporting the wellbeing of residents, through socially-distanced activities including arts and crafts, zoom yoga and exercise bike sessions. 

In April, we contacted all our other residents and service users who are over 70 to offer our support, which included signposting to other local specialist organisations or assisting with food deliveries and essentials. Our outreach team is keeping in contact with many of the most vulnerable members of the community, providing weekly welfare checks and signposting to third-party support, where helpful. 

In place of our usual face-to-face and group befriending sessions, we are providing one-to-one phone befriending, to ensure that isolated and vulnerable people still have some regular social contact. We have seen demand for this service increase and so we are rapidly growing our volunteers in this area, providing training remotely. If you would like to know more or if you can offer help, you can find more information here.

We are also working with our Local Authority partners, offering equipment and an extra pairs of hands to help as much as we can.

A huge thank you to all our staff and volunteers who are keeping these services going.

We are also asking our communities to support each other and either offer help to a vulnerable or isolated neighbour where it is safe to do so, or to let us know if you have particular concerns about someone in your community so that we can make contact.