Contact us

We have put in place a series of measures and actions to ensure that we, in line with Government advice, prevent the spread of Coronavirus (COVID-19) whilst continuing to offer services where we can. Below is information on how to contact us.

Contacting us

Our office

Please do not visit our head office (Emily House). It is closed until further notice.

Getting in contact with us.

You can contact us using any of the following ways:

  • My Octavia

My Octavia is one of the quickest and easiest way for you to contact us. You can view your rent balance and rent statement, pay your rent, track the status of your repair, make an enquiry and more. Just log into your My Octavia App.

  • By email

info@octavia.org.uk

repairs.octavia@mearsgroup.co.uk

  • By telephone

Please note our customer contact team are currently responding to calls between the hours of 9.30am to 4.30pm, Monday to Friday.

0208 354 5500

  • Reporting a Repair

To report a repair, you can call us between the hours of 8.30am to 5pm, Monday to Friday.

0208 354 5500

Outside of these hours and on public holidays, there is a service for emergency repairs only. Call us on 0208 354 5500 and your call will be transferred to our emergency out of hours service.

  • Reporting anti-social behaviour (ASB) 

We continue to take all reports of neighbour disputes and illegal or anti-social behaviour seriously and are using telephone and video conferencing to interview victims and witnesses of serious ASB. We also continue to offer an independent mediation service which is also being conducted using telephone and video conferencing. We are still able to apply for injunctions in the most serious cases and, where appropriate we will also work closely with other agencies such as the police and local authorities. The changes may mean it takes us slightly longer to investigate and resolve ASB cases with our aim to resolve matters without legal action. You can report ASB via our online form, the MyOctavia app, or by calling us on 020 8354 5500.

Food Bank Referrals 

We are still carrying out Food Bank referrals remotely so contact us on 020 8354 5500 if you would like to make a referral. To minimise the spread of the virus, food parcels are being delivered by the Food Banks straight to people's homes. 

Local Authority enquiries

Please see our latest update for Local Authorities and partners here. If you have any further enquiries, please email david.woods@octavia.org.uk