Contact us

We have made some changes to our services to keep everyone safe during the Covid pandemic. Please use the information below to contact us.

Our office

Our head office (Emily House) is closed to visitors for the time being. Please contact us by telephone, email or online via our resident app instead if you want to get in touch or request a service.

Getting in contact with us

You can contact us using any of the following ways:

  • Resident app

My Octavia - our resident app is one of the quickest and easiest way for you to contact us. You can also use it to see your rent balance and rent statements, pay your rent and report and track repairs. Just log into your My Octavia on your smartphone.

  • By email

info@octavia.org.uk

repairs.octavia@mearsgroup.co.uk

  • By telephone

Please note our Customer Contact team operates between the hours of 9.30am to 4.30pm, Monday to Friday, on:

0208 354 5500

  • Reporting a Repair

To report a repair, you can call us between the hours of 8.30am to 5pm, Monday to Friday, on:

0208 354 5500

Outside of these hours and on public holidays, there is a service for emergency repairs only. Call us on 0208 354 5500 and your call will be transferred to our emergency out of hours service.

  • Reporting anti-social behaviour (ASB) 

We continue to take all reports of neighbour disputes and illegal or anti-social behaviour seriously and are using telephone and video conferencing to interview victims and witnesses of serious ASB. We also continue to offer an independent mediation service which is also being conducted using telephone and video conferencing. We are still able to apply for injunctions in the most serious cases and, where appropriate we will also work closely with other agencies such as the police and local authorities. You can report ASB via our online form, the MyOctavia app, or by calling us on 020 8354 5500.

Food bank referrals 

We are carrying out Food Bank referrals remotely so contact us on 020 8354 5500 if you would like to make a referral.