Financial support

The government has confirmed that rent and service charges are still expected to be paid during this time. We know that the Coronavirus outbreak has caused hardship for many. If you are experiencing problems in paying your rent or service charges please contact us immediately. We can offer support regarding rent, service charges, benefits and debt. Significant arrears form when peoples stop paying rent or service charges, which are much harder to deal with if you let them build up. 

Benefits and Money Advice Line

If you need information or advice about money worries, benefit or budgeting concerns, follow our three easy steps to access our new Benefits and Money Advice Line service:

  1. call us 020 8354 5500 on Tuesdays or Wednesdays, 09:30 - 11:00
  2. your details will be logged,and
  3. our Financial Inclusion team will call you back, usually within 15 minutes to talk to you to see how we can help

**This service replaces our Citizens Advice drop-in service**

Rent advice 

If you are concerned about paying your rent or service charge, please let us know. We are here to help.

Our Financial Inclusion and Income Team can offer advice over the phone. You can also contact our debt advice charity partner, StepChange, on 0800 138 1111 (free from all phones, including all mobiles) or through their website

Universal Credit 

If you cannot work due to Coronavirus and are eligible for Statutory Sick Pay, the Government has confirmed that you will get it from day one, rather than from the fourth day of your illness. This is as of 13 March 2020.

If you are claiming benefits or Universal Credit, special arrangements are being made. There is a lot of advice online about what to do if you are affected by Coronavirus (see the link below for more information). Please make sure you stay up to date on what you need to do for your circumstances. 

Help with claiming benefits

There have been changes to benefits available. If you are experiencing financial difficulty or a reduction in your household income as a result of the virus, you may be able to claim Universal Credit and New Style Jobseeker's allowance, as well as council tax support. There is help available for anyone who is self-employed or a member of a partnership and has lost income due to the virus. You can find information about this on the Government website.

Frequently asked questions

Please read our answers to commonly asked questions, which are designed to help people seeking financial support and help with benefits.

Further financial support advice

The Government is providing information on financial support and keeping safe while at work on their website