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For tenants

A-Z list

A-Z Listing for tenants

For a full list of services for homeowners please visit the homeowner A-Z page.

A

Accessible services

Do you need information in a different language or advice about how to access our services?

Alterations to your home

How to get permission to make changes to your home and advice and guidance on common changes.

B

Befriending

We match isolated or lonely people over 55 living in Westminster with befrienders who share their interests.

C

Christmas party

Every year we make sure that local older tenants get a really good Christmas party, for free.

Compliments and comments

Tell us what you think here.

D

Decant policy

Sometimes we need to decant (move) residents to another property to carry out repairs or redevelopment

G

Glossary of terms

Your guide to some of the more complicated terms used on our website.

H

Handyman service

Free help around the home for Octavia tenants over 60.

Home adaptations

We can adapt your home to make it more comfortable, such as adding grab rails or ramps for wheelchair users.

O

Our Property Standard

We regularly look at the condition of our homes to make sure that we look after them to meet our Standard.

P

Planned, cyclical and building works

Kitchen and bathroom replacements, painting the outside of your home and more.

R

Responsibilities

Which repairs are you responsible for and which ones are we as the landlord responsible for?

S

Safeguarding is everyone's business

If you have a concern about someone you think might be at risk, report it to our customer contact team

V

Volunteering

We can arrange volunteering opportunities for anyone wanting to help in their community or gain experience.

Y

Your personal data

How we keep and manage your personal data.

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