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Tenants' handbook

The booklets below make up our tenants' handbook and summarise the main policy & procedures we follow in delivering services to tenants.

Service standards

Paying your rent and other charges

Repairs and maintenance

Services at your estate

Care and support services

Making a complaint

Compensation and other payments

Anti-social behaviour

Domestic violence

Racial harassment

Disability and harassment

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Octavia Head Office: Emily House, 202-208 Kensal Road, London W10 5BN, Tel: 020 8354 5500