If you have a question for us and think it would be useful here for other residents too, use our enquiry/contact us form to let us know and we'll add the question and answer here.

What do support workers do?

They provide support services over and above housing management services to vulnerable tenants living in their own homes. Our ambition with this service is to help tenants to remain in their own homes for as long as possible.

What is the tenant steering group?

It is a group of tenants that meet every 6 weeks to discuss issues that affect tenants. For more information see our ways to get involved section.

How much money are you spending on new kitchens, bathrooms and central heating?

We are investing a total of £3.2 million per annum to ensure that all our properties meet the Government's Decent Homes Standard by 2010. This is a major programme that is designed to ensure we can keep all of our homes in a permanently reasonable standard.

What help can I get to complete housing benefit forms?

Octavia have a specialist form filling advisor to help complete complicated forms for benefits. If you would like to know more contact your neighbourhood officer.

What do I do if I can't pay my rent for some reason?

Contact your neighbourhood officer as soon as possible. We are keen to avoid tenants building up arrears and may be able to help with advice on benefits.

Who runs the organisation?

Ultimately the Board is responsible for the running of the Association. The Board comprises three tenant members, six other volunteers with relevant specialist knowledge and the Chief Executive. The Board meets every eight weeks. There are also a series of sub-committees that cover the various specialist areas including finance, housing and development. The day to day running of the Association is the responsibility of the Chief Executive and the Directors team.

My home is bigger than I need, can you help me?

Certainly. Larger homes are desperately needed to help overcrowded families. We operate a scheme to give you a cash sum if you move to a smaller property. Contact your neighbourhood officer for more information.

How much notice do I need to give to end my tenancy?

You must give us four weeks' notice in writing before ending your tenancy (a full calendar month, if you have a monthly tenancy), otherwise you will be charged to the end of the notice period.

Can I keep a pet?

You must get our written permission before keeping pets in your home. If you have any pets you must keep them under control.