• assess all the nuisance problems you report and take them seriously
• support you so that you can deal with low level anti-social behaviour yourselves
• take firm but proportionate action in more serious cases, using all the powers we have as a social landlord
• support victims
• work in partnership with other local agencies
• take perpetrators to court and, where appropriate, evict them
• keep everyone properly informed.

If you need our help to sort out a problem with anti-social behaviour, you should write to your local office, email us, or call us and ask to speak to your neighbourhood officer. You

• may be put through to a duty officer, if your own officer isn't available.
  

We will always take your problem seriously and keep the details confidential.

When your problem is urgent

If your problem is very serious, our first priority will be to make sure you are safe. We make a priority of supporting anyone who is a victim of serious anti-social behaviour.

Within 24 hours, we will:

• secure your home if it's been damaged
• arrange for you to be interviewed by a neighbourhood officer - we can provide interpreters and female interviewers if you need this
• get you support from other agencies such as the police if youíre being harassed or threatened
• refer you to agencies like Victim Support
• if your personal safety is at risk, put you in touch with the council, who may be able to move you out temporarily while the problem is being sorted out.

Rehousing you

If you feel unsafe in your home, we will offer advice on your options. However, for emergency rehousing, you would need to go to your local authority.

In the longer term, if you feel you need to move, you can apply for a transfer. But we will only give you priority for harassment while the harassment is continuing.

You will have to wait until a suitable home becomes available and we will not be able to predict in advance how long this might be. We will only offer you a home similar to the one you are already living in and we may not necessarily be able to offer you a home in the areas you prefer.

When your problem is less urgent

If your problem is less urgent, we will arrange for your neighbourhood officer to meet with you within five working days to decide what to do next.

With your permission, we may:

• write to or visit your neighbour
• involve a mediation service
• talk to other local agencies.

We will expect you to take an active part in resolving your problems. If we think mediation may work in your case and you refuse to get involved, we may not be able to help you further.

If we will need evidence to take further action, we may ask you to keep an incident diary.