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Types of repairs
Who is responsible for different types of repairs - us or you?
Who repairs what?
Below is a list of repairs and who is responsible for making the repair - us or you.
Types of repairs and who repairs what
| Appliances - plumbing in | You do | ||
| Basins | We do | Exceptions: Plugs, chains and where pipes are blocked | |
| Baths | We do | Exceptions: Plugs, chains and where pipes are blocked | |
| Ceilings | We do | ||
| Communal areas to flats | We do | ||
| Curtain rails | You do | ||
| Damp problems | We do | ||
| Decorating - external | We do | ||
| Decorating - internal | You do | ||
| Doorbells/door entry systems and bulbs | We do | Except: Replacing batteries and bulbs | |
| Drains - main drains | We do | ||
| Drains - waste pipe | You do | ||
| Draught excluders | You do | ||
| Doors - adjusting for carpets | You do | ||
| Doors - general maintenance | We do | ||
| Electrical lighting (communal) | We do | ||
| Electrical wiring, sockets and switches | We do | ||
| Fences - on boundaries | We do | ||
| Fires - fitted | We do | ||
| Fireplaces | We do | ||
| Floors | We do | Exceptions: Floor coverings | |
| Garages and stores | We do | ||
| Gardens - shared | We do | Except: We may have an agreement with an individual tenant | |
| Gardens - to individual homes | You do | ||
| Guttering and gulleys | We do | ||
| Heaters - water, space | We do | ||
| Heating - gas, electricity, solid fuel | We do | ||
| Key or lock replacement | You do | ||
| Lightbulbs - inside flats | You do | ||
| Lightbulbs - communal areas | We do | ||
| Manholes | We do | ||
| Pathways and steps on an estate | We do | ||
| Pest control - inside flats | You do | Unless caused by a problem in the block | |
| Pest control - communal areas | We do | ||
| Pest control - houses | You do | ||
| Pipes - drainage, water | We do | ||
| Pipes - gas | We do | Except: Pipes leading to your home are your gas company's responsibility | |
| Pipes - waste | We do | Except: Not to your own appliance | |
| Plasterwork - major | We do | ||
| Plasterwork - minor cracks and gaps | You do | ||
| Radiators - bleeding | You do | ||
| Radiators-general maintenance | We do | ||
| Roads inside an estate | We do | ||
| Roofs | We do | ||
| Security additions | You do | ||
| Shelves | You do | ||
| Sinks | We do | Except: Plugs, chains and where pipes are blocked | |
| Skirting boards | We do | ||
| Taps | We do | Except: Tap washers | |
| Toilet seats | You do | ||
| Toilets - pans and cisterns | We do | ||
| TV aerials | You do | Except: Where there is a communal aerial | |
| Ventilation | We do | ||
| Walls - boundary | We do | ||
| Walls - structural | We do | ||
| Washing lines | You do | Except: Communal drying areas | |
| Water heaters | We do | ||
Water tanks |
We do | ||
| Windows | We do | Except: Broken Glass | |
| Window sills | We do |
* 1. You are responsible for any damage that has been caused by you or any member of your household or a visitor to your home.
2. If you live in a flat, some of these repairs may be covered by your service charges.
