As well as carrying out your day-to-day repairs, we also plan some work in advance. This is because:

• it is more efficient for us to do the same repair to a lot of homes at once (for example, replacing windows)
• we need to carry out some jobs on a regular cycle, every five to 10 years (for example, decorating the outside of your home) we sometimes refer to these as "cyclical works"
• we are working to make sure all our properties meet the Government's Decent Homes standard by the target date of 2010.

We will tell you in advance if we are planning work on your home or estate. If possible, we will also ask you about your choice of colours or finishes.

Because planning work in this way makes us more efficient, if you tell us about a non-urgent or routine repair, we always check first to make sure we are not already planning to do the work in the near future. If the work is part of our planned programme, we will let you know as soon as possible and may ask you to wait.

Gas servicing

To make sure that the gas appliances in your home are safe, the law says that we must carry out a safety check every year. Our contractors carry out this check as part of our regular gas servicing programme.

To service and check your gas appliances, we need you to give us access to your home. This is something you agreed to when you signed your tenancy agreement.

We must and will check all our gas appliances. If you fail to let us in, we will have to take legal action and you will be charged our costs. We will take this action, because the law makes us responsible for the safety of you and your household.

Stock condition surveys

Our surveyors will inspect your home and the external parts of blocks of flats at least once every 5 years to ensure that the planned and cyclical work we do is carried out where it is needed most.

Current Planned Works

Click on the following links to find out if you are in this year's programmed works.

Boiler Replacement

External Decorations

Kitchen & Bathroom Replacement