As a charitable housing association providing homes for people on low incomes, we depend on you paying your rent on time so that we can carry on providing you with services.

Because we understand that it can sometimes be hard to make ends meet, we can offer you help and advice if you have problems paying your rent. But you must contact us as soon as possible to let us know about any problems you are facing, even if you are waiting to hear the result of a claim for Housing Benefit or if your claim is being reviewed.

What to do if you owe us rent

• contact one of our income officers immediately - get help before the debts get too large
• respond to our letters, phone calls and visits, keep any appointments with us because the earlier we can talk to you the sooner we can resolve the problem
• either pay what you owe or agree to pay it off in stages
• keep to any agreement you make with us