As a charitable association, we depend on you paying your rent on time to carry on providing you with services.

If you have problems paying your rent, we can offer you help and advice. But you must contact us as soon as possible to let us know about any problems you are facing.

Getting help with debt

Experience shows us that many tenants who get behind with their rent also have other outstanding debts.

To offer you support, we work in partnership with CHAS to provide a Debt Advice Project, including advice on Welfare and Benefits. The project offers free, independent and confidential advice.

To access the Welfare Benefit and Debt Advice Project, call your income officer on 020 8354 5500 or make an appointment at your local office.

Your income officer can offer advice about managing your debt or will refer you to a specialist debt adviser at the project, who will go through the whole problem with you in person.

Circumstances Changed?

Things in life rarely stay exactly the same, that's why tax credits are flexible.Changes in your circumstances could affect the amount of tax credits you receive. So by keeping us up to date on any changes in your life - no matter how big or small, you will be helping us make sure your tax credits payments are correct.

All you need to do is to give your Income Officer a call on 020 8354 5500 and let us know if there have been any changes with:

• Children
• Household
• Work & Income
• Other changes