Sub navigation
Quality Housing Services (QHS)
Octavia reached Quality Housing Services (QHS) certification in October 2007.
QHS excellence criteria assists housing associations become customer focussed as it takes the resident as a starting point, and focuses on making improvements to services delivered to them. QHS certification is one of the key tools which we use to develop and measure continuous improvement of our services.
QHS Certification has been developed exclusively for the housing sector and focuses on the following areas of activity:
- Opening and Reception
- Telephone Accessibility
- Information and Documentation
- Dealing with people seeking housing
- Maintenance
- Rent Payment and Collection
- Complaints Handling
- Estate Services
- Participation
- Diversity and Equality
Please see the QHS website http://www.qhs.org.uk/ for more details about the criteria.
